Exchange / Return Policy

EXCHANGE / RETURN POLICY

At Monocrome, our customers are our priority. We aim to provide convenient shopping experience; our customer care team will facilitate you on each step if you wish to Return/Exchange your purchased item. Please contact us via call or email.

VALID DAYS OF EXCHANGE / RETURN

We offer 15 days Return/Exchange policy, given that the customer has proof of purchase.

CONDITIONS QUALIFIED FOR EXCHANGE / RETURN 

Articles are qualified for Return/Exchange only if they are unwashed and not used in any way, all tags are intact, packing is in its original, undamaged condition and original invoice is present. Also, state a valid reason for requesting an exchange/return, such as if the article is defected, in wrong size, or incomplete, or product delivered does not match the product ordered.

PROCESS OF ONLINE EXCHANGE / RETURN

 It usually takes 7-10 working days for processing return or exchange.